After-Built Support

Terms & Conditions

1. Validity

   • The purchased support hours are valid for 12 months from the date of purchase.

   • Any unused hours will expire after the validity period.

2. Support Scope

   • Support covers troubleshooting, guidance, and technical consultations related to AiData solutions.

   • Development, customization, and implementation requests are not included in the support hours.

3. Support Methods

   • Support is provided via WhatsApp, Email, Direct Line Call, or Virtual Meeting.

   • AiData reserves the right to determine the most suitable communication channel based on the request.

4. Time Calculation

   • Support time is calculated in minimum 30-minute blocks per session.

   • The total chargeable time is determined by the AiData technical team based on the complexity of the issue.

5. Response Time

   • Standard response time for support requests is within 24 business hours.

   • Urgent requests may be subject to additional charges.

6. Payment & Refunds

   • Payment must be made in full before support hours can be utilized.

   • Support hours are non-refundable and non-transferable.

7. Liability & Limitations

   • AiData is not responsible for any loss or damage resulting from the use or misuse of technical advice provided.

   • Users are encouraged to back up their data before implementing any solutions suggested during support sessions.

8. Modifications

   • AiData reserves the right to update the terms & conditions without prior notice.

By purchasing the support plan, you agree to abide by these terms and conditions.